Professional Experience

Scale & Impact

I have helped organizations make a successful pivot from simple documentation to scalable content ecosystems. Over the last decade, I have partnered with engineering and product teams to transform how technical information is delivered. From automating workflows at Amazon to driving global adoption at the Associated Press, my focus is always on reducing friction for the user and eliminating operational toil for the business.

Tools: VS Code • Git • Figma • Madcap Flare • Asana

Methods: Docs-as-Code • Agile/Scrum • A/B Testing • Prompt Engineering • Semantic-driven AI

Experience

Amazon logo with black arrow and smile
AWS logo with the orange arrow beneath the letters

Senior UX and Technical Writer

  • AI & Scale: Pioneered the use of LLMs to scale solo technical writing resource across multiple products to reduce turnaround by 80% (14 days to 3 days).

  • Design Systems: Built and maintained content templates in VS Code and Git, ensuring a "Single Source of Truth" for product language.

  • Research Partnership: Analyzed customer feedback loops to iterate on UX mockups in Figma/Sketch, influencing the product roadmap before code was written.

Associated Press

Documentation Manager

  • Content Systems: Architected responsive help pages using Madcap Flare (XML/CSS) and WalkMe, ensuring content was responsive across devices.

  • API & Developer Experience: Collaborated with tech leads to author API documentation that reduced integration friction for external developers.

Technical Support Engineer

  • Process Improvement: Redesigned Incident Reporting templates to cut editing time by 41% (12 hours to 5 hours).

  • Compliance: Supported ISO 27001 certification through rigorous security documentation and access management.

Logo of FETTI Consulting with blue and black text and graphic elements.