Content Architect.
systems thinker.
AI Whisperer*.
*it told me to say that
Hello World
I am a Content Architect and Strategist. I turn product chaos into scalable information systems.
With over 15 years of experience at companies like AWS, the Associated Press, and FTI Consulting, I’ve learned that content isn’t just a decorative layer added at the end of a sprint, it’s core infrastructure.
I don’t just write for users, I build the ecosystems that make content possible. By operating where developers work (leveraging version control, docs-as-code, and Generative AI) I design workflows that automate the heavy lifting. My systems have scaled single writing resources across massive product lines, cut documentation turnaround times by 80%, and significantly reduced integration friction for external developers.
ARCHITECTURE & STRATEGY SAMPLES
Domains & Technical Skills
Content Strategy
UX Writing, Information Architecture, A/B Testing, Localization Management, Accessibility (WCAG).
AI & Innovation
Prompt Engineering, LLM-driven Content Scaling, AI Workflow Integration, Automating Churn.
Technical & Tools
Docs-as-Code, Markdown, Git/GitHub, VS Code, Figma, Sketch, Madcap Flare, Asana, HTML/CSS.
Leadership
Stakeholder Management, Agile/Scrum, OKR Tracking, Cross-functional Collaboration.
Professional Experience
Senior UX & Technical Writer
AI & Scale: Pioneered the use of LLMs to scale single technical writing resource across multiple products to reduce turnaround by 80% (14 days to 3 days).
Design Systems: Built and maintained content templates in VS Code and Git, ensuring a "Single Source of Truth" for product language.
Research Partnership: Analyzed customer feedback loops to iterate on UX mockups in Figma/Sketch, influencing the product roadmap.
Documentation Manager
Content Systems: Architected responsive help pages using Madcap Flare (XML/CSS) and WalkMe, ensuring content was responsive across devices.
API & Developer Experience: Collaborated with tech leads to author API documentation that reduced integration friction for external developers.
Technical Support Engineer
Process Improvement: Redesigned Incident Reporting templates to cut editing time by 41% (12 hours to 5 hours).
Compliance: Supported ISO 27001 certification through rigorous security documentation and access management.
Case Studies
AI-Native Content Operations
Challenge: High-velocity engineering teams required accurate, timely documentation without increased headcount.
The Solution: Architected an AI-native intake and drafting workflow. I used prompt engineering to generate initial drafts and structural templates, enabling the team to focus on high-value UX editing.
Impact: Reduced documentation turnaround time by 80%, enabling the team to hit 100% of release windows.
Innovation: Integrated AI tools into an Asana-managed workflow, automating the operational process for scalability.
UX Win: Reduced "fit and finish" meeting durations by 83% by pre-validating content.
Overhauling & Modernizing Content
Challenge: Existing content was static, inaccessible, and lacked measurable engagement data.
The Solution: Took the Markdown-based "Docs as Code" system and partnered with UX researchers to adjust information architecture and implement a page-rating dashboard for real-time feedback.
Data Impact: Improved accessibility scores by 753% (1.7:1 to 14:1 contrast ratio), directly supporting inclusive design goals.
Business Value: Lifted the page rating of the 3rd most-visited asset90% (2.9 to 3.8/5)through A/B testing.
Efficiency: Slashed draft creation time by 60%, freeing up creative time for strategic initiatives.
Driving feature adoption
The Challenge: Users were not engaging with new, complex features due to dense, support-focused documentation.
The Solution: Pivoted strategy from "support" to "enablement." Launched interactive WalkMe guides and managed a global localization effort to meet users in their native context.
Adoption: Drove a 214% increase in feature adoption, directly impacting product ROI.
Strategy: Conducted a massive content audit to deprecate low-value assets, reducing administrative debt by 33%.
Let’s Work Together
Interested in using AI to up level and scale your content?