Content Strategist.
Technical Storyteller.
AI Whisperer*.
*it told me to say that
Hello World
I’m Eric. I turn product chaos into clear, global content ecosystems.
Whether stepping in as a strategic advisor to untangle a failing content pipeline, or embedding full-time to lead an enterprise GenAI strategy, my focus is the same: solving complex architectural problems.
With over 15 years of experience bridging the gap between engineering realities and user-centric design, I don't just write documentation. I build the governed, version-controlled systems that help teams work 80% faster without losing their soul.
So tell me your content strategy and I’ll help improve it—or better yet, just tell me your goal, and I’ll get you there.
Core Domains & Technical Skills
Content Design Strategy
UX Writing, Information Architecture, A/B Testing, Localization Management, Accessibility (WCAG).
AI & Innovation
Prompt Engineering, LLM-driven Content Scaling, AI Workflow Integration, Automating Churn.
Technical & Tools
Docs-as-Code, Markdown, Git/GitHub, VS Code, Figma, Sketch, Madcap Flare, Asana, HTML/CSS.
Leadership
Stakeholder Management, Agile/Scrum, OKR Tracking, Cross-functional Collaboration.
Case Studies
AI-First Content Operations
Challenge: High-velocity engineering teams required accurate, timely documentation without increased headcount.
The Solution: Architected an AI-native intake and drafting workflow. I used prompt engineering to generate initial drafts and structural templates, enabling the team to focus on high-value UX editing.
Impact: Reduced documentation turnaround time by 80%, enabling the team to hit 100% of release windows.
Innovation: Integrated AI tools into an Asana-managed workflow, automating the operational process for scalability.
UX Win: Reduced "fit and finish" meeting durations by 83% by pre-validating content.
Overhauling and Modernizing Content
Challenge: Existing content was static, inaccessible, and lacked measurable engagement data.
The Solution: Took the Markdown-based "Docs as Code" system and partnered with UX researchers to adjust information architecture and implement a page-rating dashboard for real-time feedback.
Data Impact: Improved accessibility scores by 753% (1.7:1 to 14:1 contrast ratio), directly supporting inclusive design goals.
Business Value: Lifted the page rating of the 3rd most-visited asset 90% (2.9 to 3.8/5) through A/B testing.
Efficiency: Slashed draft creation time by 60%, freeing up creative time for strategic initiatives.
Driving feature adoption
The Challenge: Users were not engaging with new, complex features due to dense, support-focused documentation.
The Solution: Pivoted strategy from "support" to "enablement." Launched interactive WalkMe guides and managed a global localization effort to meet users in their native context.
Adoption: Drove a 214% increase in feature adoption, directly impacting product ROI.
Strategy: Conducted a massive content audit to deprecate low-value assets, reducing administrative debt by 33%.
Professional Experience
Senior UX and Technical Writer
AI & Scale: Pioneered the use of LLMs to scale single technical writing resource across multiple products to reduce turnaround by 80% (14 days to 3 days).
Design Systems: Built and maintained content templates in VS Code and Git, ensuring a "Single Source of Truth" for product language.
Research Partnership: Analyzed customer feedback loops to iterate on UX mockups in Figma/Sketch, influencing the product roadmap.
Documentation Manager
Content Systems: Architected responsive help pages using Madcap Flare (XML/CSS) and WalkMe, ensuring content was responsive across devices.
API & Developer Experience: Collaborated with tech leads to author API documentation that reduced integration friction for external developers.
Technical Support Engineer
Process Improvement: Redesigned Incident Reporting templates to cut editing time by 41% (12 hours to 5 hours).
Compliance: Supported ISO 27001 certification through rigorous security documentation and access management.
Let’s Work Together
Interested in using AI to up level and scale your content? Fill out some info and I’ll reach out!